Monitor the user experience one your website with two primary approaches: real user monitoring (RUM) and synthetic monitoring. This article, will explore the differences between these two approaches, their pros and cons, and how to choose the right one for your needs.
Monitoring the performance of your website or web application is critical to ensuring a positive user experience. Without proper monitoring, you run the risk of users having a poor user experience, which can result in lost revenue, reduced customer satisfaction, and damaged brand reputation.
When it comes to website monitoring, there are two primary approaches: real user monitoring (RUM) and synthetic monitoring. In this article, we'll explore the differences between these two approaches, their pros and cons, and how to choose the right one for your needs.
Real user monitoring (RUM) is a monitoring technique that captures and analyzes user interactions with a website or application in real-time. RUM tools collect data from the user's device, including information about their browser, operating system, location, and network connection, and provide insights into the performance of the website or application from the user's perspective.
Some benefits of RUM include:
However, there are also some potential drawbacks to using RUM, such as:
Synthetic monitoring, on the other hand, is a monitoring technique that simulates user behavior and tests website performance under controlled conditions. Synthetic monitoring tools typically use robots or "bots" to emulate user behavior, such as navigating through pages, submitting forms, and other interactions.
Synthetic monitoring can be used to test a website's performance under controlled conditions, such as different browsers, locations, and network connections. This allows you to identify issues that may not be detected by RUM or other monitoring approaches.
The benefits of synthetic monitoring include:
However, there are also some potential drawbacks to using synthetic monitoring, such as:
Choosing the right approach for web performance and user experience monitoring depends on your specific needs and goals. Real user monitoring is best suited for identifying and addressing performance issues that impact the user experience in real-world scenarios. On the other hand, synthetic monitoring is best suited for testing website performance under controlled conditions and identifying issues that may not be detected by RUM.
Ultimately, the ideal approach may be to have a comprehensive real user monitoring solution to capture the issues tht really matter and use synthetic monitoring to help dig into the problems and keep testing until you are confident that the issue has been fixed. Once again, real user monitoring solution can then give you that confirmation.